Commitment to Quality
At Alphax Labs, your trust is our priority, and we back our products with a 45-Day Total Satisfaction Pledge. If you’re not completely satisfied with your purchase, we’re here to ensure a smooth return and refund process. Simply contact us to obtain pre-authorization for a return, and we’ll guide you through the steps.
Returns require a pre-authorized Return Merchandise Authorization (RMA) before sending anything back. Once we receive the item, we aim to process refunds promptly using the original payment method where possible. Please note that return shipping costs are the buyer’s responsibility. Importantly, any indication of our products being used for non-research purposes (e.g., human use) will void this guarantee.
Returns, Exchanges, and Refunds
We proudly offer a 45-day return policy, one of the most customer-focused in the industry. If you’re unhappy with your purchase for any reason, you can request a refund or exchange with ease.
Products Eligible for Refunds:
All unopened products
One unopened product, no questions asked. Additional product returns are available for return with pre-approval, generally without issue.
The 45-day return period starts on the day delivery is confirmed by the shipping carrier. Exceptions may be granted — just contact us, and we’ll do our best to make things right! At Alphax Labs, customer satisfaction is at the heart of everything we do.